Audience Development Specialist

The Traverse City Record Eagle is Hiring!

Join Our Team as an Audience Development Specialist

We are a dynamic and forward-thinking organization committed to connecting with our audience in meaningful ways. Our Audience Development team plays a crucial role in maintaining strong relationships and ensuring smooth operations behind the scenes. If you enjoy working with data, thrive in a fast-paced environment, and have a passion for delivering excellent customer service, this role is a perfect fit for you.

About the Role

As an Audience Development Specialist, you will be at the heart of our subscriber and distribution processes. Your day-to-day work will involve coordinating and integrating various tasks and workflows that keep our audience engagement running seamlessly. This position offers an opportunity to contribute directly to subscriber retention while managing essential transactions and reports that support our overall growth.

Key Responsibilities

• Generate and process transactions, payments, and records for subscribers, non-subscribers, and carriers.
• Maintain and deliver critical reports such as zone sheets, production metrics, alternative product calls, and morning summaries.
• Provide outstanding customer service both in person and over the phone to internal teams and external customers.
• Implement retention strategies to keep current subscribers engaged and satisfied.
• Manage alternative delivery contractor rates, payments, and returns using relevant databases.
• Handle day-end processing and manage dealer account receivables efficiently.

What We’re Looking For

• Strong organizational skills with an ability to manage multiple tasks and processes smoothly.
• Excellent communication skills and a genuine commitment to customer service.
• Attention to detail and accuracy in handling financial transactions and reporting.
• Proactive attitude and flexibility to adapt to additional duties as needed.
• Experience with database management and reporting tools is a plus.

Why Work With Us?

We believe in fostering a positive work environment where every team member’s contribution matters. You’ll be part of a supportive team that values collaboration and continuous learning. Alongside competitive compensation, we offer opportunities to grow your skills and advance within the company. Your work will make a real impact on how we connect with and retain our audience.

Benefits include: vacation pay, personal time, medical, dental, optical insurance and more.

Ready to Apply?

If you’re excited about this opportunity and believe you’d be a great fit, we’d love to hear from you.

Join us and help shape the future of our audience development efforts.  We are an equal opportunity employer.

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